Refund policy

RETURN POLICY

Last updated March 31, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it
to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at info@azzam.net to obtain a Return Merchandise Authorization (MA) number. After receiving a MA number, place the
item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Y&B Tardning LLC
Attn: Returns
RMA#
El Sharjah, El Sharga SH, United Arab Emirates
El Sharjah, El Sharga SH 00000
United Arab Emirates
Return shipping charges will be paid or reimbursed

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to
process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when
your return has been processed
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have an questions concerning our return policy, please contact us at:

+971 55 910 6651

info@azzam net

 

 

To start a return, you can contact us at info@azzam.net. Please note that returns will need to be sent to the following address: [ El Sharjah , El Sharga SH, United Arab Emirates]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@azzam.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@azzam.net.